How can we help?

Open your profile menu from the header, choose Profile settings to update your information, or use the language selector to switch Ajili between English, French, and Spanish.

Check that you are using the email associated with your account. If you still cannot access it, contact Ajili Support and include the email or phone number used when you registered.

Choose an experience, select your preferred date, time, and number of guests, then send the request. The host can discuss the details with you and accept or decline it through Ajili messages.

Open the related conversation or your booking history. Discuss changes with the host before confirming them, and use the available cancellation action when you no longer plan to attend.

Open Messages from the website header or the mobile navigation. Unread indicators identify conversations that contain new messages.

Ajili groups regular message alerts to avoid sending an email for every message. Important booking changes may be delivered immediately. Opening the conversation prevents unnecessary unread reminders.

Open For Hosts and choose Create your experience. Start with the essential information, then improve photos, itinerary, location details, and inclusions from Manage experiences.

Yes. Manage experiences lets you open the public listing, update its information and photos, or delete it when you no longer offer it.

Badges show which contact or identity checks have been confirmed by Ajili. Review the individual badges, profile details, reviews, and your conversation before making a decision.

A guest can review an experience after a completed booking. Reviews help future travelers make informed choices and help hosts improve what they offer.